Introduction
At Digital Xplode Private Limited, we strive to ensure customer satisfaction with our services. This Refunds and Cancellations Policy outlines the circumstances under which refunds and cancellations are applicable. Please read this policy carefully.
Services Covered
This policy applies to all services provided by Digital Xplode Private Limited, including but not limited to website design and development, social media management, SEO, graphic design services, and website sales and AMC subscriptions.
Refunds
Eligibility for Refunds:
Service Dissatisfaction:
If you are not satisfied with our services, please contact us within 15 days of the service delivery date to request a refund.
Non-Delivery of Service:
If the service is not delivered within the specified timeframe, you are eligible for a full refund.
Completed Services:
Services that have been fully delivered and approved by the client are non-refundable.
Completed Services:
Services that have been fully delivered and approved by the client are non-refundable.
To Analyze Data:
To monitor and analyze usage and trends to improve our website and services.
Subscription Services:
Payments for monthly or yearly subscriptions are non-refundable once the subscription term has commenced.
Request:
To request a refund, please contact us at [Your Contact Email] with your order details and the reason for the refund.
Approval:
Refund requests will be reviewed, and we will notify you of the approval or rejection of your refund.
Processing:
Approved refunds will be processed within 10-15 business days. The refund will be credited to your original method of payment.
Cancellations
Before Service Delivery:
You may cancel a service at any time before it is delivered. To cancel, please contact us at info@digitalxplode.com with your order details.
After Service Delivery:
Cancellations after the service has been delivered are not permitted.
Monthly Subscriptions:
You may cancel a monthly subscription at any time. The cancellation will take effect at the end of the current billing cycle.
Yearly Subscriptions:
You may cancel a yearly subscription at any time. However, no refunds will be provided for the remaining period of the subscription term.